Shipping policy

At ROYALTINO, we aim to process and deliver your order safely and efficiently. This Shipping Policy explains our shipping methods, processing times, tracking, and delivery information.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or US public holidays.

During holidays, promotions, or periods of unusually high order volume, processing may take additional time.

2. Shipping Within the United States

ROYALTINO currently offers shipping to customers within the United States.

Available shipping options and estimated delivery times will be displayed at checkout based on your delivery address and the shipping method available for your order.

Typical delivery time is approximately:

3–7 business days after dispatch.

Delivery estimates are not guaranteed and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

You can use the tracking number to monitor your shipment through the applicable carrier.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

4. Shipping Delays

ROYALTINO is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Holidays
  • Incorrect or incomplete addresses
  • Customs or governmental delays
  • High shipping volumes
  • Other unforeseen events

If your package is delayed, please contact us and we will assist you in checking the shipment status.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice that your shipping address is incorrect, contact us as soon as possible before the order is shipped.

Once an order has been dispatched, we may not be able to change the delivery address.

ROYALTINO is not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost or Stolen Packages

If tracking shows that your package has been delivered but you cannot locate it, please:

  1. Check around your delivery location.
  2. Ask household members or neighbors.
  3. Contact the carrier.
  4. Contact ROYALTINO customer support.

We will make reasonable efforts to assist you, but ROYALTINO may not be responsible for packages confirmed as delivered by the carrier.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number
  • Photos of the shipping package
  • Photos of the damaged product
  • Any relevant delivery information

We will review the situation and determine the appropriate solution.

8. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on:

  • Delivery location
  • Order size
  • Product type
  • Shipping method
  • Promotional offers

9. Multiple Items in One Order

Depending on product availability and fulfillment location, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible and the customer may need to follow our Return & Refund Policy.

11. Delivery Estimates

Delivery dates shown on our website or at checkout are estimated delivery times, not guaranteed delivery dates.

Unexpected carrier delays or other circumstances may cause an order to arrive later than estimated.